Support
Open the booking from "Bookings" and use the Cancel or Reschedule button. Free to cancel any time before your professional sets off. Card payments are refunded in full. If your professional cannot get access at the agreed time, the visit is treated as completed. You can reschedule in the app while your booking is still being matched (before a professional is assigned). Once assigned, cancel for free before your professional sets off and rebook.
Card payments are taken when you confirm the booking. Cash is paid to the professional after the job — then confirm it in the app.
Cancel before the professional is en route and card payments refund automatically to the same card, usually within 5–10 working days.
Every provider passes identity (KYC) verification before they can take bookings, and carries a public rating from verified customers.
It's shown on your booking once a professional is assigned. Give it to them on arrival — it confirms the right person starts the job.
